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HomeHomeLucid3 Discussi...Lucid3 Discussi...Lucid FAQsLucid FAQsLucid asks to be activated again – What’s up?Lucid asks to be activated again – What’s up?
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2/20/2009 12:04 PM
 

Lucid will ask to be activated again under the following circumstances:

1.    A newer version of Lucid is used which the previous activation didn’t cover.
2.    Hardware changes to the computer. E.g. Major component upgrades or new computer.
3.    You have started to use a new username to login to your computer.
4.    Operating system upgrade.

Solutions

1.    A newer version of Lucid is used which the previous activation didn’t cover.
If you have purchased and installed a newer version of Lucid then complete the registration process. Check that the stored registration details are correct and match your purchase details given. In particular, check that you are using the same e-mail address as registered during purchase. If not, please contact the support desk to have your details updated. Assuming you are within your licence limits then the activation process should proceed automatically.

2.    Hardware changes to the computer. E.g. Major component upgrades or new computer.
If you have installed Lucid on a new computer you need to remove (uninstall) the previous copy of Lucid from the older computer. Then contact the support desk about the change of computers. Your previous activation will then be reset, allowing activation on the new computer. The same procedure applies if you have upgraded or replaced parts of an existing computer to the point where the licence doesn’t recognise it any longer.

3.    You have started to use a new username to login to your computer.
If you have started to login to your computer under a new username then you may need to move the Lucid registration and activation files to your new user profile folder. There are two options available for this. The Lucid registration and activation files are normally found in the users profile folder within a folder called “.lucid”.

Option 1. If you are the only user of the computer .
Move the “.lucid” folder from the old user profile to your current one.

Under Windows XP this would be found at:
C:\documents and settings<username\.lucid\
Under Windows Vista this would be found at:
C:\users\<username>\.lucid\
Under OSX this would be found at:
/Users/username
Note: You may need administrative privileges to access other user profile folders. Please login as administrator to perform these actions or contact your local computer support person.
Option 2. If there are multiple users wanting to use Lucid on the same computer.
Move the “Lucid_Builder.registration” and “LucidBuilder.activation” file found in the “.lucid” folder found in the users profile folder into the Lucid installation folder.

4.    Operating system upgrades.
If you have upgraded your operating system, for example XP to VISTA, then you need to ensure your “.lucid” folder has been transferred into your new user profile location. For example, under Windows XP this was located at:

C:\documents and settings<username\.lucid\

While under Windows Vista this would be found at:

C:\users\<username>\.lucid\

If none of the above circumstances apply or you still cannot get your Lucid to activate then please upload your registration and activation files. E.g. “Lucid_Builder.registration” and “Lucid_Builder.activation” to the help desk.

 
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