If you have a question about a product submit a support ticket via the ‘MY ACCOUNT’ page. Or if you need help or think you’ve found a problem with your product first check:
- That you have the latest Java Runtime Environment installed. See the System Requirements for more details on obtaining the Java Runtime Environment. and;
- That you have the latest software build available for your licence. We are always improving the software to keep it up to date with operating systems and to stamp out any bugs.
If after checking you’re up to date and you still are experiencing an issue, submit a support ticket via the ‘MY ACCOUNT’ page.
We normally try and respond to all support requests within one business day.
If you are experiencing a problem with a key hosted on website outside the scope of Lucidcentral.org, please if possible, contact the site owner first.